FAQs
1. How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
2. How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
3. Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) is missing.
- The return/replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
4. Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing products
5. How to return the products?
*An Unboxing Video is a Must*
Send your Order Id/AWB Number/Other Details and a Proper Unboxing Video to care@ayuvya.com within 48 hours of receiving your order. A Return will be created for Picking the Wrong item & a tracking link for the correct product will be shared with you via mail/ text/WhatsApp.
Our customer care number is +91 7316879028 which remains active between 11:00 AM to 6:00 PM. You can also connect with us on our WhatsApp Number- +91 9717133893
6. Can you Expedite my Order on priority?
If you want us to expedite your order, give us a call at customer support. We will check with our logistics partner and provide you with an update.
Please Note - This is only applicable for prepaid orders.
7. How can I get in touch with Ayuvya Ayurveda?
You can write a mail to us at care@ayuvya.com or Call us at +91 7316879028. You can also ask your Queries on WhatsApp.
8. How long does it take for the order to Arrive?
We try to ship the products within 2 working days of receiving the order. You can expect your shipment to arrive within 5-7 Working Days of placing the order. However, due to some unexpected circumstances, your order might get delayed so please be patient.
9. Can I modify my order after placing it?
Unfortunately, after the order is placed, you cannot modify the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support within a few hours as the Order once Dispatched can not be cancelled.
10. How can I Track my order?
The tracking link sent via Text/WhatsApp/E-mail will be activated once your order is dispatched. It will include the shipment number/AWB and the name of the courier company. You can track your order on their website or you can also write to us at care@ayuvya.com.
11. How do I know that my Order is Confirmed?
Once you place an order, you will receive a confirmation message via Email, Text & WhatsApp. It will include your order number, mode of payment & product details.
